Refund Policy — NewSun Accessories

At NewSun Accessories, customer satisfaction and trust are very important to us. If there is a genuine problem with your order, we are happy to assist you with a fair return, exchange, or refund process.

✅ Returns may be accepted within 7 days from the delivery date (only for eligible cases after approval).
⚠️ Important: Any issue must be reported within 24 hours of receiving the parcel.

1. 24-Hour Reporting Requirement (Mandatory)

To be eligible for any return, exchange, or refund due to a wrong item, damage, or defect, you must contact us within 24 hours after receiving your order.

Why this matters:
After 24 hours it becomes difficult to verify whether the issue occurred during delivery or after handling.

Please send the following information within 24 hours:

  • Order number
  • Phone number used for the order
  • Clear photos or videos showing the issue
  • Unboxing video is strongly recommended (best proof)

Requests submitted after 24 hours may not be accepted.

2. When a Return or Refund Can Be Approved

A return, exchange, or refund may be approved if:

  • You received the wrong product, or
  • The product arrived damaged, or
  • The product has a manufacturing defect

Approval depends on proof and inspection.

3. Return Eligibility Conditions

To qualify for a return, exchange, or refund:

  • The product must be unused and in original condition
  • Must include original packaging and all parts
  • Proof of issue must be provided (photos/video)
  • The issue must be reported within 24 hours
  • The item must be returned within 7 days after approval

4. Not Eligible for Return or Refund

We cannot accept returns or refunds for:

  • Change of mind after order confirmation
  • Normal wear and tear
  • Scratches or damage caused by usage
  • Damage caused by water, sweat, chemicals, perfume, or sanitizer
  • Incorrect size selected by the customer (if size guide was provided)
  • Products that are used, washed, or altered
  • Missing packaging or parts
  • Any complaint made after 24 hours of delivery

5. Resolution Options (If Approved)

If your claim is approved, we may offer one of the following:

  • Replacement (same product)
  • Exchange (similar value product)
  • Refund (Only if replacement is not available, but if the product available customer must take the replacement product.)

The final decision depends on inspection and stock availability.

6. Refund Method & Processing Time

Refunds are processed only after the returned product is received and inspected.

Refund methods may include:

  • bKash
  • Nagad
  • Bank transfer

Processing time: 3–7 working days after return approval and inspection.

Note: Delivery or return shipping charges are not refundable, unless the issue occurred from our side (wrong item or defective product).

7. How to Request a Return or Refund

Follow these steps:

  1. Contact us within 24 hours of receiving your order
  2. Provide:
    • Order number
    • Phone number used for the order
    • Issue details
    • Photo/video proof
  3. Our team will review the request
  4. If approved, we will provide return instructions
  5. After inspection, we will process replacement, exchange, or refund

Contact Us

If you need help regarding a return or refund:

NewSun Accessories
Email: newsunaccessoriesbd@gmail.com
Phone: +8801804773161
Website: www.newsunbd.com